ClientWindow and respond.io: which is Best for Managing Client Communications
Clients increasingly want to talk to their service teams and relationship managers on apps like WhatsApp and other messaging apps. But this can be very difficult for businesses to manage, especially as it causes data privacy and compliance issues regarding data protection and retention.
Compare two leading solutions: ClientWindow and respond.io to see which option is right for your business.
The Best Platforms for WhatsApp Client Communications: Which One is for You?
ClientWindow is a communications platform which seamlessly connects clients who prefer WhatsApp with business teams who use email. Working silently in the background it solves any management and compliance challenges that come with WhatsApp and similar messaging apps. Respond.io, on the other hand, is client conversation management software that connects clients and teams across a range of communications tools onto a single platform.
Compare the features and functions of each platform to see what is right for your business:
ClientWindow automatically integrates messaging app conversations on WhatsApp and other chat platforms with your internal communication software including business email
✔️ ClientWindow automatically integrates messaging app conversations on WhatsApp and other chat platforms with your internal communication software including business email
✔️ Ideal for businesses that want smooth integration between external messaging platforms and their internal software, including archiving tools.
✔️ ClientWindow has a simple, easy to use interface and short set up time.
✔️ ClientWindow centralises all messaging app data to ensure it is robustly managed and stored securely to help prevent data leaks and loss. Working silently in the background it solves any management and compliance challenges that come with WhatsApp.
Respond.io is a business messaging platform that uses AI powered client conversation management software to help businesses manage large volumes of client service and sales enquiries.
❌ Respond.io is focused on large enterprises that have high volumes of enquires across multiple communications channels so may be less suited for businesses that have more personal client relationships.
❌ Respond.io often has a higher price point as it is intended for large enterprises with large teams.
❌ Respond.io may have less of a focus on email and users log onto a single, centralised platform rather than use their normal email for sending messages.
❌ Respond.io may have less of a focus on email and users log onto a single, centralised platform rather than use their normal email for sending messages.
Discover the Benefits of Managed WhatsApp Conversations with ClientWindow
Discover the Benefits of ClientWindow
Operate in Regulated Industries and Retain and Carefully Manage Client Data
Capture and archive messaging data to meet industry specific retention requirements
Monitor sensitive data sharing
Comply with privacy regulations and easily deal with subject access requests for GDPR and similar laws
Robust Security Controls and for Complete Peace of Mind
Enterprise-level messaging
app security
Granular
access controls
& privileges
Message
Encryption in
transit and at rest
Chat messages retained in original format
Robust Cloud-based hosting
infrastructure
Integrate Messaging App Conversations with Business-Level Tools
Outlook/Microsoft
365
Email Archiving
Solutions
Microsoft
Teams*
Slack*
Industry Practice Management Software
Industry Practice Management Software
*Integration coming soon
Trusted By
"Implementing ClientWindow has transformed how we communicate with clients. We can now manage WhatsApp communication with private clients & business owners centrally, allowing us to offer fast and effective support across our team, whilst ensuring we securely store client communication in our business systems, not in a silo on a phone. First class."
BEN STEELE | Director
